While we strive to ensure your arrangement is shipped in a timely manner, there can be unforeseen delays that are beyond our control. After checking the tracking link provided via email or by logging into our website to confirm that there is indeed a delay, please contact our concierge team so we may determine the best course of action to resolve the issue. We cannot be held responsible for delays that occur once packages have left our warehouse.
If a delivery is delayed, we are deeply apologetic for the inconvenience, especially on special occasions. There can be unforeseen delays with our courier FedEx, over which we unfortunately do not have control, and for which we cannot be held accountable. In such cases, please check the tracking link for the latest updates and contact us for any urgent questions or concerns.
Thank you for choosing Rose Binary®.